Coronavirus - An update for our customers
SADLY, DELCOR IS TEMPORARILY CLOSED- BUT WE’RE STILL TAKING ORDERS ONLINE AND VIA PHONE
PLEASE NOTE YOU CAN STILL CONTACT OUR SHOWROOMS BETWEEN 10AM - 5PM ON MONDAY TO FRIDAY TO PLACE A NEW ORDER OR CONTACT US REGARDING AN EXISTING ORDER
We regret to inform our customers that from Thursday 31st of December, we are temporarily closing the doors of each of our furniture showrooms across the UK, as well as our Northumberland Mill.
In order to adhere to the government's latest guidance and to help reduce the spread of the virus, our showrooms will continue to comply with lockdown restrictions and therefore will remain closed until Government restrictions ease and allow us to re-open in a safe and COVID-secure manner.
This is not a decision we take lightly at Delcor, but our number one priority remains the safety of each of our Delcor customers, employees and the wider community. COVID-19 is a dangerous situation we continue to face and we urge each of our customers to keep safe and comply with the government’s latest restrictions to ensure everyone’s safety until we can welcome you back into our stores.
Until then, our specialist team are still at-hand and able to update you on the status of any existing orders and take new custom orders, either over the phone or online.
In the meantime, from each of us at Delcor, we’re grateful for your continued support and patience and thank you for helping us to protect lives and livelihoods. We look forward to welcoming you back into our showrooms when it’s completely safe to do so.
Why are you temporarily closing?
We’re temporarily closing each of our showrooms to comply with the government’s latest restrictions and to keep our customers and the wider community as safe as possible. We’re very sad to do this, but it’s ultimately the best way to control the spread of the virus and keep our clients and employees safe. We will close temporarily from the 31st December until further notice. In the meantime, we’re still taking orders either over the phone or through the Delcor website.
How long do you expect your shops to be closed for?
Following the governments latest update on the 4th January bringing in nationwide restrictions - we expect these to be reviewed in mid February. However, if this period extends, then we will continue to follow the advice from the government and remain closed. We’ll continue to keep you informed as and when the situation progresses.
Has there been any Coronavirus incidents to date which have influenced this closure?
No. Each of our staff across our showroom locations have adhered to the necessary precautions and we have not had any incidents of coronavirus within any of our locations, offices or factory. We’re temporarily closing our doors as an advised precaution to adhere to the government’s latest restrictions to protect the safety and wellbeing of our clients and staff.
I have a current order with you – will I still receive my furniture?
While timescales may differ to what was originally quoted, our team will return to work as soon as it is safe and appropriate for them to do so and will contact clients with any proposed changes should there be any.
We’re also still accepting custom furniture orders - simply give one of our friendly furniture specialists a call to discuss your furniture specifications, or order your custom furniture online across the Delcor website.
When will you update me regarding my order?
Yes. A member of our team will contact each of our customers to bring clarity on the situation and notify clients of any expected delays if a situation should arise.
Will it Fit?
It is important to make sure that your new Delcor furniture will fit into your home. This quick guide will help you to work out if your furniture will fit into your room via doors, hallways and stairs.
If it does not fit, then don’t worry - all of our furniture is custom made and for a nominal charge is able to come apart and be assembled on-site by our qualified delivery team.
Firstly, note down the length, depth and height of your furniture. This information can be found on the product pages of our website.
Let's start at the front door. Open the door as wide as possible and measure the distance between the outer edge of the door to the inner edge of your doorframe at its narrowest point.
Compare the width of your doorframe with the height of your item allowing a little wiggle room on either side. This will determine if we can take the item through on its side. If the door width is greater than the height of your item, then it will fit through.
If the width of your front door is too narrow, then our delivery team can try to bring your item through upright. In this case, measure the height of your doorway making sure that it is greater than your item width. Again, check that there is some wiggle room.
If it does not fit give us a call as we can take off the legs or look at alternatives such as taking your furniture apart and assembling it on-site.
We need to make sure your furniture can get into the room that you’d like it to sit in. Measure the width of any areas that the item must pass through, such as hallways and internal doors at their narrowest points.
Remember to take note of possible obstructions such as radiators, shelving, skirting boards and light fittings. As long as the width at the narrowest point is greater than the height of your item, then your furniture will fit.
If your furniture needs to go up any stairs, measure the width of the staircase at its narrowest point. Remember to take any handrails or light fixtures into account. If this distance is wider than the height of your item then it should fit.
If you have a bannister and the furniture needs to be lifted over it, check that the distance between the bannister and the ceiling is greater than the depth of the item. Once at the top of the stairs, make sure there is enough room on the landing for our delivery team to manoeuvre your item into your chosen room.
If you have any questions please give us a call or pop into one of our showrooms, we would be happy to help.
The final part of the Delcor experience is delivery. We understand the importance of and respect that is required when delivering to your home – that’s why we do it ourselves. All our deliveries and installations are carried out by our own trained delivery teams using our own vehicles.
We will call you 7 to 14 days prior to your delivery to discuss the exact dates. At that time, we can talk about an am or pm delivery. You can change your delivery slot at any time but this may affect when the next delivery slot will be available.
On the day we will give you a call one hour before your delivery is due. We will remove and packaging and ensure the room is left just as we found it. Please ensure that the room is ready and the space for your new piece of furniture is ready. Unfortunately, we cannot remove any old furniture due to health and safety.
POR - Price on request, please contact Head Office on 0191 237 1303.