A showroom update for our customers
THE DELCOR SHOWROOMS ARE NOW OPEN.
Here at Delcor, we're thrilled to announce that, in accordance with the latest government restrictions, each of our furniture showrooms across the UK are now open to members of the public.*
We want to take the time to thank each and every one of our Delcor clients for their continued support and patience and we can't wait to welcome you back to our signature furniture showrooms. Rest assured, we're still taking the necessary steps to keep both our clients and colleagues safe in-store, which involves social distancing, increased hygiene practices and PPE for our on-site colleagues across each of our showroom locations. For further information on the necessary measures we've put in place to protect our clients and staff, take a look at our in-store safety policy here.
Whilst we're still offering bespoke one-to-one consultations with our on-site furniture specialists to help you settle on a true item of luxury for your home, booking appointments are no longer necessary - as each of our showrooms has the capacity to welcome walk-ins throughout the day. Though, if you do wish to book a free, no-obligation design consultation, please use our online booking service and a member of the Delcor team will be in touch shortly to confirm your appointment.
Before you visit, take a look at our Delcor showrooms page for further information on each of our individual locations, to find opening times, parking options and other necessary information before you make the trip.
If you're shielding, or not quite ready to make the journey to our showrooms just yet, our friendly Delcor specialists are still happy to help and completely at your disposal. Whether you have a query regarding an upholstery service, or you're wanting to make a bespoke furniture order - we have the capacity to take orders over the phone, or online. Simply get in touch with our team on 0191 237 1303, or visit our contact page for further ways to get in touch.
*Please note - our Altrincham showroom is only open for customers on an appointment-only basis at the moment.
I can't make my appointment, what should I do?
If you can no longer make your design consultation appointment, then please get in touch with our team in due time to cancel your booking. If you're feeling unwell on the day of your planned appointment, we urge each of our customers to cancel their booking and our furniture specialists will reorganise an appointment at a more convenient time when it is safe for you to do so. Please note - if you're shielding or unable to make an appointment, you can still place a furniture order online, or simply get in touch with one of our consultants, either over the phone or via email to discuss your order query.
What guidelines are in place to protect customers?
At Delcor, protecting our staff and our clients is of utmost importance and we've done everything in our power to ensure each of our furniture showrooms across the UK is completely safe for you to visit. From implementing hygiene stations, to screen dividers and in-store PPE, we've taken additional safety measures to ensure our clients feel comfortable and relaxed visiting our showrooms.
Can I still make an order without visiting the Delcor showroom?
Of course! Simply get in touch with one of our furniture specialists regarding an order query, either over the phone or by email and we'll shortly be in touch.
I have a current order with you – will I still receive my furniture?
While timescales may differ to what was originally quoted, our team will return to work as soon as it is safe and appropriate for them to do so and will contact clients with any proposed changes should there be any.
We’re also still accepting custom furniture orders - simply give one of our friendly furniture specialists a call to discuss your furniture specifications, or order your custom furniture online across the Delcor website.
When will you update me regarding my order?
Yes. A member of our team will contact each of our customers to bring clarity on the situation and notify clients of any expected delays if a situation should arise.
Will it Fit?
It is important to make sure that your new Delcor furniture will fit into your home. This quick guide will help you to work out if your furniture will fit into your room via doors, hallways and stairs.
If it does not fit, then don’t worry - all of our furniture is custom made and for a nominal charge is able to come apart and be assembled on-site by our qualified delivery team.
Firstly, note down the length, depth and height of your furniture. This information can be found on the product pages of our website.
Let's start at the front door. Open the door as wide as possible and measure the distance between the outer edge of the door to the inner edge of your doorframe at its narrowest point.
Compare the width of your doorframe with the height of your item allowing a little wiggle room on either side. This will determine if we can take the item through on its side. If the door width is greater than the height of your item, then it will fit through.
If the width of your front door is too narrow, then our delivery team can try to bring your item through upright. In this case, measure the height of your doorway making sure that it is greater than your item width. Again, check that there is some wiggle room.
If it does not fit give us a call as we can take off the legs or look at alternatives such as taking your furniture apart and assembling it on-site.
We need to make sure your furniture can get into the room that you’d like it to sit in. Measure the width of any areas that the item must pass through, such as hallways and internal doors at their narrowest points.
Remember to take note of possible obstructions such as radiators, shelving, skirting boards and light fittings. As long as the width at the narrowest point is greater than the height of your item, then your furniture will fit.
If your furniture needs to go up any stairs, measure the width of the staircase at its narrowest point. Remember to take any handrails or light fixtures into account. If this distance is wider than the height of your item then it should fit.
If you have a bannister and the furniture needs to be lifted over it, check that the distance between the bannister and the ceiling is greater than the depth of the item. Once at the top of the stairs, make sure there is enough room on the landing for our delivery team to manoeuvre your item into your chosen room.
If you have any questions please give us a call or pop into one of our showrooms, we would be happy to help.
The final part of the Delcor experience is delivery. We understand the importance of and respect that is required when delivering to your home – that’s why we do it ourselves. All our deliveries and installations are carried out by our own trained delivery teams using our own vehicles.
We will call you 7 to 14 days prior to your delivery to discuss the exact dates. At that time, we can talk about an am or pm delivery. You can change your delivery slot at any time but this may affect when the next delivery slot will be available.
On the day we will give you a call one hour before your delivery is due. We will remove and packaging and ensure the room is left just as we found it. Please ensure that the room is ready and the space for your new piece of furniture is ready. Unfortunately, we cannot remove any old furniture due to health and safety.
POR - Price on request, please contact Head Office on 0191 237 1303.