Coronavirus (COVID-19) Update
SADLY, OUR SHOWROOMS, FACTORY & OFFICES ARE TEMPORARILY CLOSING
Our showrooms, factory & offices have remained open for as long as possible, but due to the unfolding situation with Coronavirus (COVID-19), we’re very sad to have to let you know we’ll be temporarily closing from Monday 23rd March.
This decision has been taken on UK Government advice to help reduce the spread of the virus.
In over 50 years this is the first time we have ever had to temporarily close our doors but I am sure you will understand that this is a dangerous situation we are all facing and we need to take extreme measures and precautions to ensure everyone’s safety and wellbeing.
To our customers who have a current order with us, please note that we will fulfil your order, however this will not be within the time frame originally quoted. Upon our return to normality, your order will receive priority action.
In the meantime, please take care of yourselves, your families and your friends and we look forward to resuming production and also welcoming you back into our showrooms when it is safe to do so.
Why are you temporarily closing?
We have kept our showrooms, factory & offices open as long as possible, but due to the unfolding situation with Coronavirus (COVID-19), we’re very sad to have to let you know we’ll be temporarily closing from the end of the day on Monday 23rd March.
How long do you expect your shops to be closed for?
We don’t know at the moment. This is a rapidly changing situation and we will continue to follow the advice of the Government.
Has there been any Coronavirus incidents to date which has influenced this closure?
No. We are not aware of any incidents of coronavirus at any of our showrooms, nor our offices or factory. We are temporarily closing our doors as an advised precaution to protect everyone.
I have a current order with you – will I still receive my furniture? Yes, although unfortunately not within the timescale originally quoted. This is a situation completely out of our control but your order will receive priority when we are able to return to normality.
When will you update me regarding my order? As soon as we reopen for business, we will contact all of our customers via email, telephone or post to update you on exactly where we are at that time.
Will it Fit?
It is important to make sure that your new Delcor furniture will fit into your home. This quick guide will help you to work out if your furniture will fit into your room via doors, hallways and stairs.
If it does not fit, then don’t worry - all of our furniture is custom made and for a nominal charge is able to come apart and be assembled on-site by our qualified delivery team.
Firstly, note down the length, depth and height of your furniture. This information can be found on the product pages of our website.
Let's start at the front door. Open the door as wide as possible and measure the distance between the outer edge of the door to the inner edge of your doorframe at its narrowest point.
Compare the width of your doorframe with the height of your item allowing a little wiggle room on either side. This will determine if we can take the item through on its side. If the door width is greater than the height of your item, then it will fit through.
If the width of your front door is too narrow, then our delivery team can try to bring your item through upright. In this case, measure the height of your doorway making sure that it is greater than your item width. Again, check that there is some wiggle room.
If it does not fit give us a call as we can take off the legs or look at alternatives such as taking your furniture apart and assembling it on-site.
We need to make sure your furniture can get into the room that you’d like it to sit in. Measure the width of any areas that the item must pass through, such as hallways and internal doors at their narrowest points.
Remember to take note of possible obstructions such as radiators, shelving, skirting boards and light fittings. As long as the width at the narrowest point is greater than the height of your item, then your furniture will fit.
If your furniture needs to go up any stairs, measure the width of the staircase at its narrowest point. Remember to take any handrails or light fixtures into account. If this distance is wider than the height of your item then it should fit.
If you have a bannister and the furniture needs to be lifted over it, check that the distance between the bannister and the ceiling is greater than the depth of the item. Once at the top of the stairs, make sure there is enough room on the landing for our delivery team to manoeuvre your item into your chosen room.
If you have any questions please give us a call or pop into one of our showrooms, we would be happy to help.
The final part of the Delcor experience is delivery. We understand the importance of and respect that is required when delivering to your home – that’s why we do it ourselves. All our deliveries and installations are carried out by our own trained delivery teams using our own vehicles.
We will call you 7 to 14 days prior to your delivery to discuss the exact dates. At that time, we can talk about an am or pm delivery. You can change your delivery slot at any time but this may affect when the next delivery slot will be available.
On the day we will give you a call one hour before your delivery is due. We will remove and packaging and ensure the room is left just as we found it. Please ensure that the room is ready and the space for your new piece of furniture is ready. Unfortunately, we cannot remove any old furniture due to health and safety.
POR - Price on request, please contact Head Office on 0191 237 1303.