COVID-19 - An update for our customers
Following on from the governments latest COVID-19 update on 10th May 2020, I wish to update our valued customers with our own current situation and with the complications we unfortunately still face in relation to the processing and delivering of our customer orders.
Although the government message loosely indicated that manufacturing was able to resume, this is not as straightforward as I would have liked, as many issues still affect our ability to function at this current time.
Firstly, as you are all aware, Delcor is not only a bespoke manufacturing unit but a multiple retail facility. One part of our business cannot function without the other and according to the latest government estimation, retailing will be unable to resume until 1st June at the earliest.
Additionally and with regards to the manufacturing element of our business, many of our suppliers do not intend to reopen until it is proven safe to do so. Many of our furniture components, including cushions and spring units, are all specialised items, all of which are bought in “made to order” for each individual customer. We do not hold a stock of these items in our factory.
The imperative social distancing is another major factor we must consider when it comes to the delivery of customer orders. Our delivery team are unable to adhere to this regulation as the positioning of our lorries driver/porter seating is not within the 2m specified ruling and our company’s health & safety regulations do not allow a single driver to deliver our furniture. We would also be unable to carry out assembly on site of orders without breaking these rules, which we are legally bound to follow.
I am well aware that certain companies are completely disregarding the distancing rules and still carrying out a variety of non-essential home deliveries. I personally feel that in such extreme times this is completely unacceptable, during a pandemic of such enormity where the health and wellbeing of all should be everyones number one priority.
I appreciate that this is far from an ideal situatuion for any of us and I do apologise for the element of customer disappointment which will be inevitable. However, I would ask you to bear with us just a little longer until we obtain a little more clarity, hopefully over the next few weeks to ensure that our actions do not jeopardise the health and safety of our workforce, our customers and all of our families.
I can assure you that your purchase from us will be worth the longer leadtime than was first expected and that we will get your order to you with urgency as soon as it is safe for us to do so.
Best wishes & stay safe
Rick Petini, Managing Director
Will it Fit?
It is important to make sure that your new Delcor furniture will fit into your home. This quick guide will help you to work out if your furniture will fit into your room via doors, hallways and stairs.
If it does not fit, then don’t worry - all of our furniture is custom made and for a nominal charge is able to come apart and be assembled on-site by our qualified delivery team.
Firstly, note down the length, depth and height of your furniture. This information can be found on the product pages of our website.
Let's start at the front door. Open the door as wide as possible and measure the distance between the outer edge of the door to the inner edge of your doorframe at its narrowest point.
Compare the width of your doorframe with the height of your item allowing a little wiggle room on either side. This will determine if we can take the item through on its side. If the door width is greater than the height of your item, then it will fit through.
If the width of your front door is too narrow, then our delivery team can try to bring your item through upright. In this case, measure the height of your doorway making sure that it is greater than your item width. Again, check that there is some wiggle room.
If it does not fit give us a call as we can take off the legs or look at alternatives such as taking your furniture apart and assembling it on-site.
We need to make sure your furniture can get into the room that you’d like it to sit in. Measure the width of any areas that the item must pass through, such as hallways and internal doors at their narrowest points.
Remember to take note of possible obstructions such as radiators, shelving, skirting boards and light fittings. As long as the width at the narrowest point is greater than the height of your item, then your furniture will fit.
If your furniture needs to go up any stairs, measure the width of the staircase at its narrowest point. Remember to take any handrails or light fixtures into account. If this distance is wider than the height of your item then it should fit.
If you have a bannister and the furniture needs to be lifted over it, check that the distance between the bannister and the ceiling is greater than the depth of the item. Once at the top of the stairs, make sure there is enough room on the landing for our delivery team to manoeuvre your item into your chosen room.
If you have any questions please give us a call or pop into one of our showrooms, we would be happy to help.
The final part of the Delcor experience is delivery. We understand the importance of and respect that is required when delivering to your home – that’s why we do it ourselves. All our deliveries and installations are carried out by our own trained delivery teams using our own vehicles.
We will call you 7 to 14 days prior to your delivery to discuss the exact dates. At that time, we can talk about an am or pm delivery. You can change your delivery slot at any time but this may affect when the next delivery slot will be available.
On the day we will give you a call one hour before your delivery is due. We will remove and packaging and ensure the room is left just as we found it. Please ensure that the room is ready and the space for your new piece of furniture is ready. Unfortunately, we cannot remove any old furniture due to health and safety.
POR - Price on request, please contact Head Office on 0191 237 1303.