Below we answer some of the most commonly asked questions about our bespoke furniture at Delcor.

  • General FAQs
    • Where is your bespoke furniture made?

      At Delcor, we are 100% British. All of our beautiful, bespoke furniture designs are proudly made in-house by our highly skilled craftsmen and women. Based in rural Northumberland, our team of furniture specialists have been flying the flag for true British craftsmanship with our made-to-measure designs since 1967, proudly achieving the Manufacturing Guild Mark award - one of the highest awards in manufacturing excellence. Hand-making every piece of furniture individually with the finest tools and materials, our Delcor furniture specialists have perfected their craft through generations of work and have brought a lifetime of happiness to many clients over the years, bringing bespoke furniture visions to life.

    • What are Delcor’s frames made from?

      The solid timber we use for our hardwood frames is specially selected and cut at our very own sawmill in Northumberland. We take the time to meticulously quality-check all of the timber as it arrives at our Northumberland mill, so Delcor clients can expect nothing but solid, high-quality frames before we even begin crafting your bespoke furniture designs. As we have our own mill, we also have the unique ability to craft our solid timber frames to a client’s exact specifications. Although our Northumberland mill isn’t open to the public, our historic Northumberland showroom is certainly worth a visit.

    • Do you have a brochure?

      Yes, we do. Our latest Delcor furniture brochure is available to view online, where you can click through and browse our latest furniture designs, brought to life through an array of luxurious prints, patterns and colours in a multitude of designer fabrics. However, If you’re interested in receiving a physical copy of our Delcor brochure, you can also request a free brochure online.

    • Can Delcor furniture be made to measure?


      Absolutely. With endless modification options, including length, depth & height alterations, we can provide our clients with a bespoke personalised service, tailoring our designs to suit individual specifications.

      Whether you require a smaller-than-standard sofa design to comfortably fit in a confined space, or you’re looking for a made-to-measure furniture service to fill a large room, our team of furniture specialists are able to help.

      As we operate our own timber mill in Northumberland, our expert craftsmen and women can create a bespoke furniture frame to your exact needs. 

      Simply book a free, personal design consultation to discuss your furniture requirements in-house across our Delcor showrooms, or simply give us a call on 0191 237 1303.

    • Do your furniture designs come with a guarantee?


      Absolutely. At Delcor, we always go the extra mile to maintain a top-level of excellence when creating bespoke furniture designs, which is why we offer a 50-year guarantee* on all of our handmade furniture.

      Whilst we’re aware that in today’s throwaway society, furniture deals and discounts from leading high-street retailers may seem very appealing on the surface, however, they regularly fail to withstand the test of time. This may lead to customers having to repurchase within a short timeframe and therefore it becomes a much more expensive process than initially anticipated.

      At Delcor, we only select the very best quality materials for our bespoke furniture designs and we keep our manufacturing in-house. All craftsmanship is carried out by our dedicated team of furniture specialists who are experts at what they do. Our sofas look immaculate and prove that beauty isn’t just skin-deep, as our birch, timber frames are made to the finest quality, that’s why we can guarantee a lifetime of happiness for our clients, with a 50 year* furniture guarantee. See our terms and conditions for full guarantee details.

    • How much would the average sofa or chair cost?


      All Delcor furniture varies in price depending on the model and the individual style requirements. As a rough guideline, our sofas start from £1,138 and our armchairs start slightly lower in price, from £690. Take a look at our sofa and armchair furniture collections online and begin customising our models to get a rough price outline of your envisioned piece. If you’re still unsure, give us a call about your bespoke furniture requests on 0191 237 1303.

  • Fabric FAQs
    • What fabrics can I upholster my furniture with?


      Put simply, any.

      At Delcor, our team of buyers travel the world to bring to our Delcor showrooms a vast collection of fabrics and leathers, from some of the world’s most sought-after designers. Our extensive collection of fabrics offers Delcor clients the very best of choice, with over 10,000 high-quality fabrics to choose from. Traditional to modern, opulent checks to beautiful florals, you can browse through thousands of patterns, in a multitude of colourways and designs to find the perfect one to meet your exact needs.

      Because we’re passionate about the level of service we provide, we use only the highest grade of upholstery fabrics, so our clients can expect to see materials from leading industry names such as Colefax and Fowler, Sanderson Fabrics and Linwood Fabric. If we don’t have something that fulfils your bespoke furniture visions and you have found the perfect fabric that we don’t currently stock, our talented buyers are able to source any fabric for you from far and wide, as well as offer expert advice on types of colour and fabric that will best complement your bespoke furniture designs. Take a look at our fabrics page for further information. 

    • Can I have my furniture upholstered in leather?


      Yes. We offer a wide range of beautiful soft & supple leathers of the highest quality and finest grade. Visit us in-store at one of our Delcor Showrooms to view our range and see the superior quality first hand.

    • Do you offer a fabric or leather warranty to protect my purchase?


      Yes, we do. We offer a 5-year fabric or leather warranty on all upholstered purchases. This gives our clients peace of mind that their sofa, chair, footstool or luxury bed is fully covered against any mishaps for a full 5 years, valid from the date of delivery.

    • Are there any other fabrics that aren’t shown on the site?


      Yes. At Delcor, we’re proud to offer our clients one of the largest collections of designer fabrics in the UK, ready to upholster your bespoke furniture. Whether you prefer a rich check pattern or a beautiful floral motif, our range of both contemporary and traditional styles from premium fabric designers is sure to have something to suit all style preferences. We recommend paying a visit to one of our five showrooms across the UK to view our full fabric collection, as well as being able to chat to our talented designers, who are passionate about fabrics and will give you excellent styling advice.

      We pride ourselves on being able to go the extra mile for our clients, which is why our service doesn’t stop at designer fabrics and leathers. We’re also able to source any fabric, from any supplier worldwide. Simply let one of our designers know what style of fabric you desire and we can order it exclusively for you. Take a look at our fabrics page for further information on our premium upholstery fabrics.

    • Can furniture be built with my own fabric?


      Yes. As long as the fabric is FR treated (fire retardant) and meets the minimum rub test standards for domestic upholstery usage. If fabric supplied is not FR treated, then we can offer our clients an interlining service which will bring the fabric up to code with the latest fire regulations.

    • Can you send me samples other than those shown in the free sample section of the website?


      Yes. At Delcor, we have the ability to source fabrics from highly sought-after suppliers all over the world. Simply get in touch with our team of furniture specialists to give us a rough guideline of what fabric samples you are looking for. Whether it be velvets, linens, leathers, florals or even just a colour you would like to source to match your current décor - leave the work in our very capable hands.

  • Made to Measure FAQs
    • How long will my bespoke order take?


      Every piece of bespoke, made-to-measure furniture that we create is highly personal, built with precision and crafted by passionate furniture experts. Because we offer far more than an ‘off-the-shelf’ service, our bespoke, made-to-measure designs can take a little longer than if you were to purchase an easily attainable piece from a high-street retailer.

      Once you’ve settled on your preferred furniture styles, our master craftsmen and women get into the finer details of your exact preferences. This whole process from hand-making your precise timber frames, adding your preferred cushion fillings and upholstering your original masterpiece can take anywhere between 8 to 10 weeks, depending on the build. However, these timeframes can differ slightly during busier periods of the year. If you have any further questions regarding our made-to-measure service, book a free design consultation at your nearest Delcor Showroom, or simply get in touch with one of our friendly furniture specialists today.

    • What sizes do your sofas come in?


      From classic Chesterfields to designer high-back sofas and more - no two sofa designs are the same at Delcor and each is made adhering to specific measurements. Typically, our sofas come in three standard sizes depending on the type of model - small, medium and large. As a rough guideline, our small sofa measurements are around 110-120cm in length, our medium sofas 170-180cm and our large sizes, 190-200cm.

      If you’re unsure whether or not your preferred sofa will fit in its designated space, each sofa showcased across the Delcor website has a handy online guide with a detailed description. However, we’re happy to answer any client queries either at our showrooms or by giving us a call on 0191 237 1303.

    • What sizes do your beds come in?


      Our beds come in a range of sizes: Single, double, king, super king & emperor – but as with all Delcor products, we can tailor every piece to an exact size to suit a customer’s specific requirements.

    • Do Delcor manufacture sofabeds?


      We do. Several of our sofa ranges can also be purchased as a sofa bed in a variety of sizes: Small double, Standard double or queen size. Take a look at our bespoke collection of sofabeds online

    • Do Delcor sell mattresses?


      Yes, we have teamed up with another luxury British brand “Spink & Edgar” to provide our customers with the highest quality mattresses. These superior mattresses are the perfect complement to our quality divans and bedsteads and all you will ever need for a good night’s sleep.

      Click here to view the full Spink & Edgar range online.

    • Can I have drawer options on a divan bed?


      Yes. If you would like drawers, then our divan ranges come with a selection of drawer options. Just ask in store for full details or take a look at our bespoke divan bed collection online.

    • What are the available seat & back cushion fillings?


      Depending on your own perception of comfort, we have cushion interiors to satisfy all personal preferences. We offer a range of fillings including Qualofil fibre, duck feather, feather & down, multi wrap and form core – please ask in store for full details.

    • What is the springing system you use?


      Our spring units are of the highest quality and all of our models are fully sprung in the seats. Many of our models also come with fully sprung backs too, so our clients can be sure our bespoke furniture designs offer nothing but complete comfort for many years to come.

    • Is there a choice of leg styles and colours?


      Yes. Our exceptionally skilled craftsmen and women have been designing our coveted furniture finishes and accents by hand in our signature Northumberland showroom since the 1960s.

      Crafted from high-quality wood, every style, form and foot of each individual product can be tailored to customers own style preferences. Whether you opt for an intricate wooden Chelsea with Castor, a modern Prezzo metal foot, or a contemporary long-legged Pavilion finish, our feet options can be added to our bespoke furniture designs with ease., We also give you the option to select from a multitude of wooden coloured-finishes to ensure you achieve the look you desire.

      Take a look at our furniture feet options page for further information on this service.

  • Refurbishment FAQs
  • Showroom FAQs
  • Ordering FAQs
    • Can I buy furniture online?


      Yes, you can currently purchase some of our models online in various sizes, in a selection of fabrics. However, if you require a more bespoke service or a much wider range of fabric & leather options, please visit your nearest showroom. See our showroom location page.

    • What are your delivery charges?


      We can deliver to any location from Lands End to John O’Groats, Northern Ireland, Republic of Ireland, Scottish offshore islands, Channel Islands and the Isle of Wight. Delivery charges are available upon request – please ask in store, or give us a call for further information.

    • Do you export orders?


      Yes, we do. We can arrange delivery of your furniture to any overseas location. Our delivery team will be happy to assist & provide delivery quotations.

    • Do the online prices include the current discount?


      Yes. All of our online prices shown include the current sale discount. These are the starting prices for the smallest size within the range in the starting price of a £19 per metre fabric.

    • What guarantees do you offer?


      At Delcor, we’re proud to offer a 50-year guarantee*, as well as an efficient delivery service. The final part of the Delcor difference, is delivery and we understand the importance and respect that is required when delivering to your home - that’s why we take on the role ourselves.

      All of our deliveries and installations come with a Delcor guarantee, delivered by our professional, friendly, trained delivery teams using our own vehicles. So, you can rest assured your piece makes it from our door to yours, without passing through the hands of a third party to ensure the utmost due care and attention.Take a look at our delivery and returns information page for further details regarding our excellent delivery service.

    • Will my sofa fit through my door?


      All of our products are specially made so that, if need be, they can be assembled in your own home by our fully trained delivery team. See our assembly on site video to see exactly how this unique service works.

  • Returns / Refunds FAQs
    • Can I cancel an order?


      Delcor clients have the right to cancel orders within 14 days of expected delivery. This process will allow clients to receive a full refund for the goods, however, clients will not be refunded for the cost of delivering goods to your address. If you exercise this right, Delcor will refund the price of the product you paid to us when you first placed the order. Where possible, refunds will be made using the same means of payment you used to purchase the products initially.

      If you wish to exercise your right to cancel a product order, please do so within a reasonable timeframe. To cancel your order, either contact us on 0191 237 1303 or simply send us an email at customerservices@delcor.co.uk.

      For our full refund policy, take a look at our terms and conditions page.

    • What happens if I don’t like my item when it arrives?


      At Delcor, we pride ourselves on offering clients a one-of-a-kind, bespoke service, where every individual furniture component can be completely customised firsthand..However, in the unlikely event that you aren’t 100% satisfied with your bespoke furniture once it arrives, Delcor will offer the opportunity to rectify any concerns you may have. Take a look at our terms and conditions page for further information.

Will it Fit?

It is important to make sure that your new Delcor furniture will fit into your home.  This quick guide will help you to work out if your furniture will fit into your room via doors, hallways and stairs. 

If it does not fit, then don’t worry - all of our furniture is custom made and for a nominal charge is able to come apart and be assembled on-site by our qualified delivery team. 

Firstly, note down the length, depth and height of your furniture.  This information can be found on the product pages of our website.

Front Door

Let's start at the front door.  Open the door as wide as possible and measure the distance between the outer edge of the door to the inner edge of your doorframe at its narrowest point.

Compare the width of your doorframe with the height of your item allowing a little wiggle room on either side. This will determine if we can take the item through on its side.  If the door width is greater than the height of your item, then it will fit through.

If the width of your front door is too narrow, then our delivery team can try to bring your item through upright.  In this case, measure the height of your doorway making sure that it is greater than your item width.  Again, check that there is some wiggle room.

If it does not fit give us a call as we can take off the legs or look at alternatives such as taking your furniture apart and assembling it on-site.



Hallways

We need to make sure your furniture can get into the room that you’d like it to sit in.  Measure the width of any areas that the item must pass through, such as hallways and internal doors at their narrowest points.

 Remember to take note of possible obstructions such as radiators, shelving, skirting boards and light fittings.  As long as the width at the narrowest point is greater than the height of your item, then your furniture will fit.

 

Stairs

If your furniture needs to go up any stairs, measure the width of the staircase at its narrowest point.  Remember to take any handrails or light fixtures into account.  If this distance is wider than the height of your item then it should fit.

If you have a bannister and the furniture needs to be lifted over it, check that the distance between the bannister and the ceiling is greater than the depth of the item.  Once at the top of the stairs, make sure there is enough room on the landing for our delivery team to manoeuvre your item into your chosen room.

If you have any questions please give us a call or pop into one of our showrooms, we would be happy to help.

The final part of the Delcor experience is delivery. We understand the importance of and respect that is required when delivering to your home – that’s why we do it ourselves. All our deliveries and installations are carried out by our own trained delivery teams using our own vehicles.

We will call you 7 to 14 days prior to your delivery to discuss the exact dates. At that time, we can talk about an am or pm delivery. You can change your delivery slot at any time but this may affect when the next delivery slot will be available.

On the day we will give you a call one hour before your delivery is due. We will remove and packaging and ensure the room is left just as we found it. Please ensure that the room is ready and the space for your new piece of furniture is ready. Unfortunately, we cannot remove any old furniture due to health and safety.

Delivery pricing:

POR - Price on request, please contact Head Office on 0191 237 1303.

Postcode Cost Postcode Cost Postcode Cost
AB £200 GY POR PH £150
AL £49 HA £49 PL £140
B £49 HD £49 PO £90
BA £100 HG £49 PR £49
BB £49 HP £49 RG £49
BD £49 HR £89 RH £59
BH £100 HS POR RM £49
BL £49 HU £49 S £49
BN £79 HX £49 SA £120
BR £49 IG £49 SE £49
BS £100 IM POR SG £49
BT POR IP £79 SK £49
CA £79 IV £500 SL £49
CB £49 JE POR SM £49
CF £89 KA £89 SN £100
CH £79 KT £49 SO £90
CM £49 KW £500 SP £100
CO £49 KY £100 SR £49
CR £49 L £49 SS £49
CT £79 LA £49 ST £49
CV £49 LD £120 SW £49
CW £49 LE £49 SY £100
DA £49 LL £89 TA £110
DD £130 LN £49 TD £75
DE £49 LS £49 TF £100
DG £79 LU £49 TN £79
DH £49 M £49 TQ £140
DL £49 ME £59 TR £500
DN £59 MK £49 TS £49
DT £110 ML £89 TW £49
DY £59 N £49 UB £49
E £49 NE £49 W £49
EC £49 NG £49 WA £49
EH £79 NN £49 WC £49
EN £49 NP £89 WD £49
EX £125 NR £79 WF £49
FK £120 NW £49 WN £49
FY £59 OL £49 WR £85
G £89 OX £49 WS £49
GL £100 PA £125 WV £100
GU £49 PE £49 YO £49
Returns info

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